Frequently Asked Questions

What makes your company different from the competition?

A director in Florida, paid us the highest compliment we could ever receive when she told us, “You guys just try harder.” In short, we are hyper-customer focused. Every customer is our highest priority and although issues rarely pop up, we drop everything to fix it immediately, no matter how seemingly insignificant. From procurement to installation, training to implementation, one of our team members is assigned to help walk our customers through each process.

What if I already have TV monitors?

Some functionality is based on the monitors that we suggest, but we can retrofit a MealViewer Player to an existing monitor, provided that monitor can support a resolution of at least 1080p.

Will my IT department hate me?

MealViewer is a true IT friendly solution. Once we get web access we maintain the system in its entirety. All the information is housed on our servers and rarely do we ever involve district IT personel after the install.

How do I get trained?

Training happens in-house! A product specialist is on site to help train you and your staff during installation. But if that ends up being inconvenient, we also offer live online training with a product specialist. As a MealViewer client you'll always get the VIP treatment anytime you have a question. There are tutorial videos available online if you need a refresher or to train new staff on the fly. As always, our team is just a quick phone call away.

What do I need prior to install?

Very little. All we require your school district to provide is power to the point of install and reliable internet connectivity through a standard CAT5/CAT6 connection.

Who designs my installs?

We take all of the guess work out of the design process by providing you with dynamic templates and a huge library of ready-to-use assets. MealViewer is fully functional right out of the box, but we also offer custom layout services at no additional charge.

Can I see MealViewer in action?

That is our favorite question! Simply use this site to request a demo. One of our staff will contact you to schedule a time to bring a live version of our software to your facility. We'll meet with you and your staff and give you the oportunity to ask more questions in person.

Can I really afford it?

That's the question everyone asks. We do everything possible to reduce our cost and pass that along to you. You'll notice quickly we aren't your typical software company because our MealViewer Signage comes standard with a LIFETIME software license.

Do I need to be at my desk in order to manage my menus and displays?

Nothing is on the school district servers! Because we use the latest available technology we are able to allow for maximum connectivity and flexibility when it comes to managing the system. Log in from anywhere in the world and update menus on the fly. Never be tied down to expensive equipment stored in one location.

Will I be able to limit who has access to what?

"Partitioned access is a must." That's what all our clients told us early on. We have designed our whole system with that in mind. We can add unlimited users to your account with unlimited variations of access controls. You never have to worry about shouldering the load of content updates and menu edits because we grant permissions to who and when you need them.

What if I have a technical problem? Who will help me with that?

It's like magic! We remotely monitor and manage all the maintenance for our units; so we often see problems before they become an issue and head them off before you even notice. Our trained team of customer service/product experts are standing by to help answer questions and assist you with any problems you might experience while operating the software...FREE OF CHARGE.

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Schedule a demo now for you and your team!