If you are making changes, but they are not reflecting on your dashboard, click the refresh button at the top of your screen.
When looking at the dashboard, select the small computer icon beside that particular school’s name. From there, you can select a time block. There is also a PDF walk through and video below if you would like a refresher.
If you need a refresher on how to schedule your menus, please see our video library where we have videos on how to schedule your menus.
• Ensure that the TV is plugged into the power outlet.
• Make sure all cords are securely plugged in all ports.
• Make sure that your TV is turned on.
• If using a remote, make sure that the remote batteries are good.
• Ensure that the Network cable is plugged into the wall jack*
• Check the connection if the player has wireless internet.*
This can be caused by the internet connection to the screen. Please have your IT department check the internet connection to this display.
If no signal appears on your screen: First, check the input on the display itself. If it does not come up on either HDMI 1 or 2, please check your network connection to this device. The assistance of an IT person may be needed.
Check the display’s input. MealViewer should appear using either HDMI 1 or HDMI 2. This can be changed using the “input” button on your remote.
This can mean there is no internet connection to the display. Please ask IT to conﬁrm that the device does have an internet connection. Once verified, please turn off, then back on, to re-boot.
If this appears on your screen, check your dashboard and verify that a menu is scheduled there. If a menu is scheduled, then call MealViewer to verify the time blocks that your menus should appear. The oﬃ ce number is 803.380.5538 and ask for Customer Experience.
If the screen is black, that could mean the TV or player is turned OFF. Please conﬁ rm that the display is powered on. If it is powered on, but is is still black, please continue to the next possibility.
If this small popup appears, this means that this display has lost connection to the internet. Please have your IT check the internet connection to the display.
If your display is showing a red login screen, this means that the display has lost connection to the internet. Please have your IT check the internet connection to the unit.
If your display still shows yesterday’s menu or date, we would need the display to be re-started. This would mean un-plugging the screen and re-plugging it back into its power source.